|photo by Robert France, used under cc license|
When I was in Western Mass 2 months ago, I found this mug at a little store in Northhampton. It materialized into my cart and I bought it as a Hanukah gift for my husband. Because it was packed away in the back of my closet, it survived the fire and I was able to make him smile during that difficult first week.
Fast forward a few weeks later, and I noticed the design was starting to peel off the mug, even with gentle hand washing. (These disappearing/reappearing design mugs are not dishwasher or microwave safe). I emailed the company, The Unemployed Philosophers Guild, because it was unlikely I would get back to the place I purchased the cup.
To my delight, they answered me right away, apologizing for the defect in the product, and are sending me a replacement.
It's always such a joy to find responsive, gracious customer service.
And they sell really cool stuff!